Refund Policy

Return & Refund Policy

Thank you for shopping with us. We want you to be fully satisfied with every purchase. If something isn’t right, we’re here to help.

Returns

• You can request a return within 14 days of receiving your order.

• To be eligible, the item must be unused, uninstalled, and in its original packaging.

• We may ask for photos or videos to confirm the item’s condition before approving a return.

• Custom or special-order items are not eligible for return unless they arrive damaged or defective.

Damaged or Defective Items

• If your item arrives damaged or defective, please contact us within 7 days of delivery.

• Include your order number, photos, and a brief description of the issue.

• Once verified, we’ll arrange a replacement or refund at no extra cost.

Refunds

• After we receive and inspect your returned item, we’ll notify you about the refund status.

• Approved refunds are issued to your original payment method within 5–10 business days.

• Shipping costs are non-refundable, unless the return is due to our error or a defective product.

Exchanges

• We only replace items if they are defective or damaged.

• For a different size, color, or model, please start a new order after your return is processed.

Return Shipping

• Customers are responsible for return shipping costs unless the item is defective or incorrect.

• Please use a trackable shipping service or insured courier, as we can’t guarantee receipt of returned items without tracking.

Contact Us

For return or refund requests, please reach out to our support team:
📧 imtinan537@gmail.com
Please include your order number and a brief explanation of your request.